That's good to hear they are sending you new emblems. Until this thread I didn't realize that letters were individually held onto the backing plate w/tape. Guess I thought they were machined from one piece of plastic.
I also had issues like Badger Carlson with the emblems coming loose on my CVX18 due to the hood flexing when I opened and closed it. Thicker double sided tape did the trick. You can also buy 3M tape at any Target or Walmart type store.
Despite the small problems, I am sure glad these are available. They really dressed up both my boats and I like the fact that you can get them without the rivet holes. I added a blue and red vinyl strip on mine to give it more of a factory look.